Ticket #280 (assigned support)

Opened 1 year ago

Last modified 1 year ago

Java Advanced Imaging not installed properly

Reported by: anonymous Owned by: harri
Priority: critical Milestone:
Component: win32_installer Version:
Keywords: Cc:
Test Case Result:

Description

Java Advanced Imaging not installed properly is in a dialog box that I get when I try and start Photovolt0.5.0. I have downloaded JAI via the Web Start tool. Win XP Home. I also updated Java. I rebooted. I still get the same message. I have no idea how to configure it correctly for use with Photovault. Most of that stuff is outside of my control.

Change History

Changed 1 year ago by harri

  • status changed from new to assigned
  • component changed from common to win32_installer

Java advanced imaging must be installed in a place that is in Java's classpath. If you have installed it using Web Start, it is available only for other Web Start applications, not for applications installed locally like Photovault.

As a first solution attempt, please try to reload the Windows JRE installer for JAI and run it. Please also note that if you have upgraded your Java installation you may need to reinstall JAI as well.

I hope this helps. If not I will need some more information about your installation to debug this more.

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